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FAQ

Category: Uncategorised Published: Saturday, 22 April 2017 Written by Brandon

FAQ: 

  1. What brand of products do you use? We use all RainBird products for sprinkler heads, valves, etc. We have found that they are the most efficient, long-lasting, and best quality products available.  

 

  1. Do you offer any warranties? All RainBird products come with a 5 year parts and labor warranty.  

 

  1. What is a service call and what is included in a service call? A service call is a request for an appointment to repair or make changes to irrigation system (i.e. adjust controller settings, move heads, replace heads, troubleshoot wiring issues, etc.). A service call is $50 and includes the first 30 minutes on site. Labor after the first 30 minutes is billed in 15 minute increments. Any and all parts used are a separate cost and are billed accordingly.  

 

  1. When are payments due? Payment for all services are due 30 days from the date of the service appointment. You will receive the amount due at the time of your appointment and you are responsible for ensuring that payment is made within 30 days. You will also receive an emailed copy of your invoice. It is highly recommended that payment be made at the end of the appointment in order to avoid a late payment/fees. We can take all forms of payment at the door, over the phone, and online. Late payments may result in overdue fees, voided warranties, and/or a collections filing. Any questions regarding payment amount due must also be addressed within 30 days of date of service.  

 

  1. Can you make a payment online? Yes! You may purchase packages and our standard services on our Order Services page (link) Payments for individualized invoices can be made online through “Square Cash” (link) or through the link provided on your emailed invoice.  

 

  1. Do I need to be home for my appointment?  Yes, it is requested that someone be available for all irrigation appointments, including turn ons and winterizations.  Our technician needs to have access to turn on/off water to the irrigation system (typically in basement), inspect the shut off valve, and have access to the controller. It is also important for you to be available to our technician so that they can show you any repair issues/concerns, discuss recommendations, show you the system, and answer any questions you may have. In special circumstances, other arrangements can be made if necessary.  

 

  1. Can I turn my own system on? It is not recommended. A service call later in the year costs more than the amount to turn on your system. Our techs can find and fix any problems when we are out to turn the system on. We properly set up the controller to optimize water savings and thoroughly run through the entire system. We also check for leaks and additional ways to save you water.  

 

  1. Can you schedule on Saturdays or evenings? Yes. Evening appointments are available upon request. Also during the peak of turn on and winterization season we offer Saturday appointments. Service technicians are typically available between 9 a.m.-2 p.m. Priority is given to customers who have purchased a package for the season.  

 

  1. Does GTI automatically test my backflow at turn on?   We are currently not typically available to test backflows at the irrigation turn on appointment. The reason for this is because Aric is the only certified tester with our company at this time. Therefore, backflows are tested on certain days based upon his availability, due dates, and location. Regulations have recently changed regarding who can become certified to test and we are working to get additional staff certified as quickly as allowed. For additional questions regarding backflows please see our Backflow Testing (link to page) page.  

 

  1. Will I get a copy of the services performed during my appointment? We are currently transitioning to a paperless system. All information regarding the work completed during an appointment as well as the cost will be available electronically with your invoice. This will be emailed to you at the completion of your appointment. Hard copies can be available upon request.  

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